Refund policy

At Aparli, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help you with an easy return and refund process.

1. Return Eligibility Window
We accept returns under the following conditions:

Timeframe: The item must be returned within 30 days from the date of purchase.

Item Condition: The item may be either defective or non-defective, including change-of-mind returns, provided the item is unused, unwashed, and in its original packaging.

Exclusions: The item must not be marked as a final sale or listed under non-returnable categories.

Note: Certain product categories (such as personalized items or hygiene-related products that have been opened) are not eligible for return due to health and safety regulations.

2. How to Initiate a Return
To start a return, please follow these steps:

Get Instructions: We will review your request and respond within 1–2 business days with return authorization and instructions.

Ship the Item: We will provide a prepaid shipping label via email. Pack the item securely and ship it back to our return center: 1231 Mt Vernon St, Orlando, FL 32803, United States.

Inspection: Once we receive and inspect the item, we will notify you regarding the approval or rejection of your refund.

3. Refunds Processing Time
Approved Refunds: Once approved, your refund will be processed and automatically issued to your original payment method within 10 business days.

Bank Processing: Please note that your bank or credit card company may require additional processing time to post the refund to your account.

4. Exchanges
We do not offer direct exchanges. If you need a different item, color, or size, please follow the standard return process for a refund and place a new order on our website.

5. Non-Returnable Items
The following items cannot be returned or refunded:

Personalized, customized, or custom-made items.

Opened hygiene products or items that cannot be resold for safety reasons.

Items clearly marked as Final Sale.

Items returned after the 30-day return window has expired.

6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery.
Email support@aparli.com with:

Your order number

Clear photos or a video showing the damage or incorrect item

Upon verification, we will immediately ship out a replacement or issue a full refund at no additional cost to you.

7. Return Shipping Costs
Free Returns: Return shipping is 100% free for all eligible returns.

We will provide a prepaid return shipping label via email once your return request is approved. You do not need to pay for return postage.

8. Contact Information
For any questions regarding returns, refunds, or order issues, please reach out to our customer support team:

Store Name: Aparli

Email Support: support@aparli.com

Phone Number: +1407-743-4199

Live Chat: available

Business Address: 1231 Mt Vernon St, Orlando, FL 32803, United States

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).