Returns & Refund Policy
At Aparli, we want every order to be something you are happy with. If an item is not right for you, you can request a return within 30 days of delivery, as long as it meets our return conditions.
1. When Can I Return an Item?
We accept returns when the item is:
- Unused and in its original condition
- In the original packaging
- No longer wanted or purchased by mistake
- The wrong size, color, or style for you
- A change-of-mind purchase
Personalized, custom-made, and final sale items cannot be returned.
2. How to Start a Return
Simply email us at support@aparli.com with your order number and the reason you would like to return the item.
Please wait for return approval before sending anything back. Once approved, we will send you the return instructions and a prepaid return shipping label.
3. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@aparli.com.
Include your order number and a few clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or full refund.
4. Refunds
After we receive and check your return, we will let you know whether your refund has been approved.
Approved refunds are sent to your original payment method within 10 business days. Your bank or payment provider may need additional time to show the refund in your account.
5. Return Shipping & Restocking Fees
For approved eligible returns:
Return shipping: Free
Restocking fee: $0
You will not be charged a return shipping fee or restocking fee for an eligible return.
6. Exchanges
If you would prefer a different size, color, or style, you may request an exchange within 30 days of delivery. Exchanges depend on availability and the item must meet our return conditions.
7. Contact Us
Aparli
Email: support@aparli.com
Phone: +1 407-743-4199
Address: 576 N Semoran Blvd, Orlando, FL 32807, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)