Frequently Asked Questions

1. What is your return policy?

Returns are accepted within 30 days of delivery if the item is unused and in its original condition and packaging.

2. How do I request a return?

Email support@aparli.com with your order number and return reason.

3. Is return shipping free?

Yes. Approved eligible returns have free return shipping and no restocking fee.

4. What if I receive a damaged or wrong item?

Contact support@aparli.com with your order number and clear photos of the item and packaging.

5. When will I receive my refund?

Approved refunds are processed within 10 business days to the original payment method.

6. How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery takes 2–5 business days, for an estimated total delivery time of 3–8 business days.

7. What is the shipping cost?

Standard shipping is $4.99.

8. Do you provide tracking?

Yes. Tracking information is sent by email after your order is shipped.

9. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

10. Can I cancel my order?

Contact us as soon as possible. Cancellation may not be possible once an order enters processing or shipping.

Contact Us

Aparli
Email: support@aparli.com
Phone: +1 407-743-4199
Address: 576 N Semoran Blvd, Orlando, FL 32807, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)